Responsibilities:
Plan and schedule tipper truck movements using sub-contracted vehicles to optimize load utilization and minimize downtime.
Negotiate and manage contracts with subcontractors, ensuring competitive rates and adherence to company standards.
Assign subcontracted trucks to specific loads based on availability, location, and experience.
Dispatch subcontracted trucks to loading and unloading sites, ensuring adherence to delivery schedules and customer requirements.
Continuously monitor the movement of subcontracted trucks using GPS tracking systems and integrate data into fleet management software.
Identify and address any potential delays or disruptions in the delivery process involving subcontractors.
Provide real-time updates to customers on the status of their deliveries, including those handled by subcontractors.
Effectively manage and communicate with subcontractors to ensure adherence to company policies, procedures, and safety regulations.
Address subcontractor concerns, providing guidance, and resolving any issues promptly.
Conduct regular debriefing sessions with subcontractors to gather feedback and improve operational efficiency.
Monitor subcontractor performance, including fuel consumption, adherence to schedules, compliance with safety regulations, and overall cost-effectiveness.
Analyze data to identify areas for improvement in subcontractor management and implement corrective actions.
Generate performance reports for management to track overall fleet efficiency, subcontractor utilization, and identify potential cost-saving opportunities.
Maintain positive relationships with customers by addressing their concerns promptly and professionally, even when deliveries involve subcontractors.
Handle customer complaints effectively and finding solutions to delivery-related issues, including those involving subcontractors.
Provide regular communication to customers regarding load status, ETAs, any potential delays, and any issues involving subcontractors.
Ensure that all subcontracted vehicles and drivers comply with applicable laws, regulations, and industry standards.
Maintain accurate and up-to-date records of subcontractor contracts, inspections, maintenance logs, and driver certifications.
Address any compliance issues promptly and taking necessary corrective actions with subcontractors involved.
Effectively identify, analyze, and resolve operational issues that may arise during subcontracted truck operations.
Manage incidents, accidents, and breakdowns involving subcontractors in a timely and efficient manner to minimize disruption to operations.
Implement preventive measures to reduce the likelihood of future incidents, including those involving subcontractors.
Identify opportunities for process improvement and implementing innovative solutions to enhance subcontractor management, fleet efficiency, and customer satisfaction.
Keep up with advancements in technology and adopt new tools and systems to streamline fleet operations, including subcontractor management.
Contribute to the overall growth and success of the tipper transport business, including optimizing subcontractor utilization and enhancing customer satisfaction.
Requirements:
High school diploma or equivalent
5+ years of experience as a Fleet Controller in the road freight/logistics industry, with experience managing subcontractors
Proven track record of success in managing a fleet of tipper trucks and coordinating with subcontractors
Strong planning and organizational skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Proficient in Microsoft Office Suite
Experience with GPS tracking systems
Knowledge of transportation laws and regulations
Experience in subcontractor management, including contract negotiation, performance evaluation, and issue resolution
Experience in utilizing technology to streamline subcontractor management and optimize fleet operations
Additional Preferred Qualifications:
Diploma or degree in Logistics or Supply Chain Management
Experience with transportation management software
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