Manages recovery of overdue loan
Contacting customers daily /weekly and informing them of their overdue loans
Following up with customers daily/weekly on previous payment redemption date
Advising customers on the best payment options and negotiating suitable payment plans.
Thoroughly understands assigned portfolio and product
Responding to customer queries and escalating accordingly
Maintaining accurate, up-to-date customer account information
Reporting accurate customer feedback daily/weekly.
Interested candidates should possess a Bachelor's Degree in relevant fields with 0 – 2 years work experience.
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