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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim…
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Job Description
To assist the Manager, VAF Outsource to achieve execution excellence through managing the Outsourced Operational processes for both on book and post write off litigation end-to-end and in accordance with the organisational and departmental strategies; rules and regulations. To assume full responsibility, management and control of all people and activities within the functional area;To lead, upskill, coach, and support the Vendor team toward achieving departmental goals and objectives and focusing on internal and external customer service. To control and improve provision adequacy, collections, system developments, Costs and collection strategies through the introduction of best practice and maintaining appropriate and uniform collections policies and practices across all portfolios;To give assistance and Support to our Business partners (Internal and External) on managing risk and provisions in ensuring matters worked within agreed SLA days. Ensure adherence to all legislature and compliance standards to ensure Bank not placed at risk.
Qualifications
- Completed Matric
- Finance and Accounting Diploma
Experience
- 3 – 4 years collections experience will be an advantage, A good Knowledge of the Vehicle and Asset Finance Collections systems, policies, and procedures
Additional Information
- Examining Information
- Directing People
- Team Working
- Taking Action
- Resolving Conflict
Technical Competencies
- Handling Difficult Calls
- Query Resolution
- Collections
- Verbal Communication
- Risk Awareness
