Quality Foods Africa is building quality fast and nutritious food businesses, with a pan African ambition. Our mission is to provide global standards of dining experience, hygiene and service quality to Africa’s consumers.Job Description
The Dispatch Coordinator is responsible for managing and coordinating the dispatch of deliveries and transport services efficiently.
The role involves scheduling drivers, optimizing routes, communicating with customers, and ensuring timely and accurate deliveries.
The ideal candidate will possess excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Responsibilities
Plan, schedule, and dispatch riders to pick up and deliver productsas needed.
Assign and optimize routes for delivery bikes to ensure timely and cost-effective service.
Monitor real-time delivery status and adjust schedules as necessary to accommodate changes, delays, or emergencies.
Act as the main point of contact for riders and communicate delivery schedules, route changes, and other instructions.
Coordinate with customers to provide updates on delivery statuses and resolve any issues that arise during transport.
Maintain constant communication with the logistics/operations team to provide updates on the delivery process.
Maintain accurate records of dispatch activities, delivery times, riders performance, and route efficiency.
Prepare daily, weekly, and monthly reports on delivery metrics, including delays, fuel consumption, and route optimization.
Quickly address any challenges that arise during the delivery process, such as traffic delays, mechanical failures, or driver availability.
Work with the logistics team to troubleshoot and resolve any operational or customer service issues.
Ensure all dispatch activities comply with company policies, legal regulations, and industry standards (e.g., traffic laws, paper works).
Monitor riders compliance with safety regulations, driving hours, and vehicle maintenance.
Work with customers to ensure delivery expectations are met or exceeded.
Collaborate with storestaff to ensure accurate and timely pickup and delivery of orders.
Work with fleet maintenance teams to schedule routine bikemaintenance and address any issues that may affect delivery timelines.
Requirements
A minimum of a High School Diploma or equivalent (Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred).
2-3 years of experience in dispatching, logistics coordination, or a related field.
Proficiency in using dispatch management software, GPS tracking systems, and office productivity tools (MS Office, Google Workspace).
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