JOB RESPONSIBILITIES
Assist in the setup, configuration, and maintenance of desktop computers and peripherals.
Provide desktop technical support to end-users via phone, email, or in-person.
Troubleshoot hardware and software issues, including operating systems and application software.
Assist with the installation and updates of software applications and operating systems.
Document technical procedures and support resolutions for knowledge sharing.
Collaborate with the IT team on ongoing projects and initiatives.
Participate in inventory management of IT equipment.
Contribute to the development of user guides and training materials.
Provide printer support and maintenance.
Ability to work after hours when necessary.
Provide L2-L3 technical troubleshooting and manage escalated issues.
Contribute to mentoring junior staff and work with IT operation teams.
Assist with Anti-virus remediation's.
MINIMUM QUALIFICATIONS AND EXPERIENCES
Matric (Required)
A+ or N+ (Required)
Diploma /degree in Information Technology or related field.
At least 3 years experience as a Desktop Support Engineer ideally within a call centre environment.
Advanced understanding of Microsoft operating systems (Windows 10/11)
Proficient in MS Office (O365)
Knowledge of IT hardware components and troubleshooting techniques.
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