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Our Purpose Statement Empowering business and society through people and technology On 1st August 2019, we announced the launch of our new ICT brand, a brand our people will take forward to deliver ICT services in South Africa and EMEA markets. A big part of our new ICT brand is that it’s been designed for us, the people to serve our clients as one, a…
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Desktop Engineer II
What you’ll do:
- General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment.
- Set up and preparation of hardware for distribution to users.
Achieve expected SLA, quality requirements and KPIs to support client contract objectives. - Excellent verbal and written communication skills.
- Ability to engage with all levels of an organisation from CEO down.
- Effective time and call management to support contractual objectives.
- Ensure effective resolution of calls within agreed timelines at expected service quality.
- Timeous escalation to ensure resolution within agreed timelines.
- Frequent and appropriate communication with users’ resolution progress of incidents and requests.
- Own the IT space and be the “IT Manager” for the client.
Your expertise:
- 5-7 Years of IT Experience in Desktop and end-user Support
- Must be experienced in Microsoft environment, practical approach, IT generalist
- O365 Portal Support would be advantageous
Qualifications required:
- A+, N+, Microsoft O365 platform or Azure Certification
- Office 365 Fundamentals
Method of Application
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