Job Responsibilities:
Keep tracking outstanding debts
Plan course of action to recover owed money
Locate and contact debtors
Negotiate payoff deadlines and payment plans
Handle customers' questions or complaints
Identify gaps in the system and recommend solutions
Build trust with debtors
Update account status and database regularly
Comply with requirements when legal action is unavoidable
Updating of customer accounts
Uploading remittances
Sending out statements to customers
Managing queries
Capturing of remittances
Weekly/Monthly Cashflow projections of debtors
Following up on overdue debtors
Ensuring receipts are captured daily and accurately
Debtors reconciliations
Monthly meetings with customers
Education and Experience:
High school certificate or equivalent required
Valid drivers’ license
At least two years of work experience as a debtors clerk
Experience in working with targets and tight deadlines
Knowledge of relevant legal requirements
Good knowledge of MS Office and databases
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