Customer Supply Chain Specialist – Bryanston at Nestle January, 2024

Position Summary

Drive innovative collaborative Supply Chain solutions that deliver a competitive advantage by optimizing cost to serve and maximizing fresh product availability in both Traditional and Modern Trade environment, as well as give inputs and roll out together with the Sales Team the defined O2C Service Strategy for ESAR Market.

A day in the life of a Customer Supply Chain Specialist:

• Deliver Supply Chain value creation for Nestlé and the Customer:
• Understanding the Customer’s KPIs, agreeing targets with the Customer, and reporting regularly against these targets
• Understanding and raising the awareness of the Customer’s Supply Chain and its alignment to Nestlé’s Supply Chain to deliver efficiency and on-shelf availability
• Ensure warehouse stocks and quality management is in place with Key customers.
• Drive cross functional alignment:
• In partnership with Sales and across the Nestle Supply Chain, define and lead a common customer Supply Chain strategy with Key customers (30-60-90)
• Work with the Sales to define joint improvement plans with Customers to enhance Nestlé’s “ability to win”, supported by CFSC methodologies (Joint Business Planning)
• Provide visibility of Key account Customers’ inventories to facilitate discussion in Pre MSR (monthly sales review)/MBPC (Monthly business plan cycle).
• Be a Supply Chain ambassador for Nestlé and the Customer:
• Drive success of Customer Order Fulfilment, On Shelf Availability, On Shelf Freshness and Distributor Stock Availability.  
• Be the customers point of contact for supply chain (e.g., ensure Supply Chain priorities and measures are followed in joint business plans with key customers), excluding operational order management (CSA)
• Highlight the business opportunities for both Nestlé and the Customer, in creating competitive gaps through supply chain value creation.
• Drive all other Supply Chain Customer efficiency initiatives e.g., Cost to Serve, Collaborative Planning, etc. and represent Nestlé in the industry.
• Develop, in close cross functional collaboration, a Market Service Strategy that takes into account the different types of customers and their needs, to provide them with the most adequate, cost-effective services.
• Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation
• Ensure the proper long-term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered. Also, all updates to the model must be timely communicated to all stakeholders. Coordinate, together with O2C optimization team, the training and development of SC/Sales/Finance specialist
• Drive the implementation of the Customer Service Plan, monitor and make adjustments where necessary.
• Conduct negotiations for Logistic Allowances:
• Preparation and completion of LTT negotiations
• Ensure that Logistic Allowance calculations are consolidated and paid as per LTT agreements.

What will make you successful

• Relevant Degree/Diploma in Supply Chain or equivalent where Planning, Logistics was one of the majors.
• 3 – 5 years or more experience in at least two of the following areas:
• Customer Service
• Cross-functional expedience (SC, MS&S, FI)
• Successfully led projects and initiatives that require a Commercial and Supply Chain understanding and knowledge
• Demand & Supply Planning
• Distribution/ Materials Handling
• Sales and/or Marketing
• Project management experience to implementation of major project/s or change programme/s