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From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s blood donations to ensure a healthy supply, our purpose is to make the world a better place by bringing life-c…
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Customer Services Representative
WHAT YOU’LL DO:
- Run Joint Business Partnering with top 5 FMCG Customers focusing on:
- Infill rate
- NPI launches
- Joint forecasting
- Claims & Credits tracking & escalation
- Month end order management
- Management of State tender Orders, Communication & tracking
- Customer service deliver best in class customer service to customers
- Manages and processes customer orders
- Understand customer expectations on KPI’s, provide visibility to their scorecards internally and deliver on customers’ KPI expectations.
- Collaborates with key stakeholders and those who influence service performance; including Commercial teams, Supply Planning, freight and warehousing service providers to address ways to improve customer satisfaction
- Reports weekly KPI’s for Service Levels and customer indicators internally and externally
- Drive and take lead in conjunction with other functional areas to resolve short supply situations and product allocation processes.
- Delivery costs within logistics budget
- Investigates and validates credit claims and looks at ways to reduce order errors
- Project management of key cost and service improvement initiatives that result in efficiency improvements
- Achieve monthly FMCG Sales targets.
- Build forecast tracker for Top 5 FMCG Customers and communicate with Supply Chain
- Coordinate shipment to/from customers.
- Back order management.
- Communicate all queries and give feedback to customers.
- Communicate with Sales Team regarding orders and delivery status.
- Maintain current and accurate customer files and information.
- Act as liaison between Top 5 FMCG Customers, Sales Managers and other departments within Abbott AN to help ensure customer satisfaction.
- Ensure that Finance Department are kept abreast with any/all customer related claims and facilitating with NKAM to set up meetings with customers to resolve disputes where applicable.
- Sample order creation in BPCS & management
REQUIRED QUALIFICATIONS:
- 3-5 years industry experience with FMCG customers, with Key focus of Customer services & Joint Business Planning.
- Strong computer skills in Microsoft Excel (level intermediate or advanced), Word, PowerPoint and Outlook
- Administrative Ability, Good Communication Skills, Attention to Detail
- Deadline orientation
- Proactive
- Able to work independently and part of a team
- Solution driven
- Negotiating skills.
Method of Application
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