Job Summary
As our customer service officer, you will be responsible for overseeing the daily customer support operations of the company. This role requires a dynamic leader and a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. who can optimize processes, manage staff, and ensure timely delivery of products and services.
Responsibilities
- Recommend strategies and advise the CEO on issues that pertain to customer satisfaction and the development of the company.
- Oversee the customer service team to ensure timely responses to customers’ orders, inquiries, feedback, and complaints, ensuring customer satisfaction at every step.
- Implement data collection methods for operational metrics, aiming to reduce errors and increase customer service excellence.
- Ensure the customer service team responds to emails, calls, and inquiries promptly and efficiently, with a customer-first mindset.
Requirements:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of relevant experience in Customer Service management, preferably in retail or food manufacturing.
- Experience in managing customer service teams and logistics operations is compulsory.
Salary
NGN 250,000 -NGN 300,000 Gross