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Job Objectives:
- To build and maintain strong relationships with existing and new clients, drive sales and ensure customer satisfaction.
Main Duties and Responsibilities:
- Accomplish sales targets and goals set by the company
- Identify opportunities for upselling and cross-selling.
- Develop strategies to expand customer base and increase sales revenue.
- Recognize new sales opportunities through proactive customer engagement and relationship building.
- Provide administration and support on all loans to new and existing clients.
- Implement global best practices with respect to operations and client loan administration.
- Communicate with clients on TrustBanc Microfinance Bank product range in a courteous and professional manner via telephone, email, and letters.
- Maintain an active knowledge base of all TrustBanc’s loan products and an understanding of the qualifications required of each applicant.
- Assess client’s needs and advise on loans suitable during their application.
- Obtain and verify information such as their salaries, debts and employment status provided by clients during the loan application process.
- Review file documentation for missing or erroneous information
- Determine all applicable ratios and metrics required to determine debt payment plans.
- Respond to clients’ enquiries and give feedback on loan application outcomes.
- Remain up to date with loan application deadlines and adequately inform clients.
- Build long-term, trusting relationships with customers.
- Ensure customer satisfaction at the highest possible level.
- Operate in compliance with laws and regulations and adhere to lending compliance guidelines.
- Maintain a positive working relationship with internal departments and external contacts.
Skills, Competencies and Requirements:
General Requirements:
- Highly positive and resilient
- Willingness to pick up and develop new skills.
- Strong client service orientation.
- Good understanding of sales
- Flexible, “can do” approach to work.
- A Good Team Player
Specific Requirements:
- HND or bachelor’s degree in any discipline
- Zero-to-1-year relevant work experience.
Work Experience:
- Experience working in a call centre or with clients.
- Proficiency in MS Excel, Word, and Outlook.
- A clear communicator with good telephone manners.
- A problem solver who enjoys dealing with clients.
- Team player who can work independently as well.
- Deadline driven individual who has high attention to details.
Desired Personal Attributes:
- Integrity.
- Agile and Efficient.
- Open Mindedness.
- Respect for colleagues at all levels.
- Committed and Loyal to Company Programs and Future.
- Ability to cope with and work under pressure.