The Operations Manager is responsible for the efficient running of the resort as a whole, including all areas of operations and onsite finances. The Operations Manager reports to the Resort Manager.
Key Performance Areas:
The standard of maintenance at the resort must be in accordance with current industry expectations and improvements must be undertaken constantly.
Resort stock and assets must be controlled, and the stock usage must be cost effective.
The budgetary requirements must be adhered to.
A high standard of cleanliness must be maintained.
Efficient duty rosters must be distributed to all employees and monitored.
Staff performance must be evaluated and maintained/improved.
Any employee, whose duties include handling of money or Company assets, will be held accountable for any shortages, losses or excesses.
Assume overall responsibility for all Food & Beverage outlets, Convenience Stores, Adventure Activities, Day Spa and Liquor store where applicable.
Maintain healthy relations with all outsourced operators.
Effectively delegate various responsibilities to the relevant senior management whilst maintaining overall accountability to the Resort Manager.
The Operations Manager deputizes for the Resort Manager in his/her absence.
Position Requirements:
3 – 5 years’ experience in a Resort or General Manager Position
Previous experience with Timeshare
Must have HR & IR experience to deal with staff
Excellent communication skills
Be deadline orientated & have the ability to work under pressure
Excellent decision making skills
Un-endorsed Code 08 driver’s license
Excellent interpersonal skills
Above average computer literacy
General maintenance knowledge / background
Food & Beverage and Front Office is essential and Health spa experience beneficial
Person Requirements:
Analytical
Competitive
Dynamic
Performance driven
Self-Starter
Excellent interpersonal and communication skills
Attention to detail
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