Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Duties and Responsibilities:
Administration/Collections/Handovers
- Assist with all campus administrative related activities: (Bank Statements/ Credits/Journals/ Refunds/Billing/Debit Orders/Banking/Bursaries/Cancellations/Transfers/Payment Plans).
- Processing adjustments on D365.
- Attend to additional ad-hoc administrative duties as and when required.
- Attend to queries escalated by the centralised debtors department.
- Accurately processing of weekly banking from the cash office (Credit/Debit).
- Investigation of credit balances.
- Assist with processing of applications for when students.
- Collections on debtor’s accounts as and when required.
- Negotiate and maintain payment arrangements and document Acknowledgement of Debt (sign off by Head: Finance/Debtors manager).
- Ensure required call output target is achieved (20-30 Quality calls daily).
- Place hold on STASY (debtors portal) when accounts are in arrears.
- Informs students in person that they have been suspended from attending classes.
- Compilation of contracts/statements/Account payer’s documentation for handed over files to be sent to pre-legal.
- Changing of account status to pre-legal on STASY (debtor’s portal).
- Attend to queries relating to pre-legal files.
Bank Statements
- Accurate processing of daily bank statements.
- Ensure all debit orders returned unpaid from the bank are dealt with immediately. Re-activation of failed debit orders.
- Accurate processing of unallocated payments.
- Processing of debit orders on the Absa banking system (1st/15th/25th) of each month.
- Distribution of payment batches.
- Accurate processing of legal payments on pre-legal accounts (active/bad debt write off’s).
- Identifying payments for other campuses and escalating to Head: Finance to process transfer.
- Accurate processing of card payments.
Customer Service
- Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
- Attend to walk in account payers/finance queries.
- Build sustainable relationships and trust with students/account payers through open and interactive communication.
- Handle account payers complaints, provide appropriate solutions and alternatives.
- Assist with Fresh Desk (VC Assist) as and when required to resolve student/payer queries.
- Resolving queries logged by central team via FQMS (Finance management system).
Quality Management & Reporting
- Senior Credit Controller who in turn will collate and send to Head: Finance and Debtors Manager. This could be weekly, bi-weekly or monthly.
- Quality of work to be reviewed by Senior Credit Controller/Head: Finance (Meeting deadlines, communication (inbound/outbound), allocations, processing of credits, notes on debtors portal, holds on accounts, follows Standard Operating Procedure).
- Maintenance of working file on a daily basis. All fields must be completed accurately in-order for any user to convert into reports.
- Manage query resolutions received from internal and external stakeholders.
- Competencies Required:
- Knowledge of Full Function Credit Control
- Knowledge of Accounts Receivable/Debit Orders/Bank Statements.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
- Good interpersonal skills/Customer Service driven.
- Analytical and Problem solving skills.
- Sound numerical skills.
- Best suited to a friendly, organised person who works accurately and is able to handle pressure.
- Honest, trustworthy and ethical.
- Time management skills.
- Ability to produce basic reports using Microsoft Office.
Minimum Education Requirements:
- Minimum of Matric, Credit management/Book keeping/Financial qualification advantageous
Minimum Work Experience Requirements:
- Minimum of 2 years credit control experience