Key Performance Areas
There should be a close liaison between the credit controller and the sales department so that credit issues are resolved smoothly and timeously
Conduct credit checks on new customers
Day-to-day processing of debtor payments, ie. cash application
Meet cash, forecast & debtor day targets set by BW Handling
Chase overdue invoices by telephone, email & letter within agreed timescales
Regularly making customer site visits to ensure all relevant debts are managed, as necessary
Maintain working customer relationships
Monitoring of debtors age analysis, including cash accounts
Send out monthly customer statements
Managing customer profiles on SAP and associated risk management
If any customers stop paying or pay late then it is your responsibility to advise the customer of the consequences of non-payment i.e., stop supplies, submitting details to credit bureau, interest charges, issue final notice and start possible legal action, you will have to report to your higher management about the strategies to make sure you can recover what you can
Perform recons on complex accounts
Other duties as delegated from time to time by the National Credit Manager and/or Finance Exec or any other person designated in their absence
Maintain a safe working environment (according to safety policy and procedures)
Achieve individual Balanced Scorecard and KPIs
Qualification, Experience and Competencies
Minimum Qualification
Grade 12, studying towards Credit Management (1-4)
Minimum Experience
5 – 8 years credit management experience
Competencies
Proficient on SAP (R/3)
Strong Excel knowledge (Intermediate/Advanced MS Excel skills)
Basic understanding and ability to apply accounting principles of debits and credits
Good communication and problem-solving skills
Deadline and task driven
Good interpersonal skills for dealing with difficult customers
Strong administration skills for managing and tracking paperwork
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