Some of the daily tasks:
Cash collection on a defined book of business
Able to achieve cash collection, DSO, outstanding debt and Unapplied cash targets
Achieve and maintain high levels of customer service and happiness working Sales and Account Management
Work closely with clients and LSEG internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices.
Establish effective relationships with OMS and Sales support specialist
Explore ways to improve cash collection efficiency on portfolio
Fully use and maintain the quality and integrity of all system data
Ensure that all credit control policies and procedures are strictly aligned with in the region/portfolio
Handle the decision process on disconnecting customers when payments cannot be negotiated.
Lead complicated cash application issues.
Supervise & analyze collection trends & identify debt issues at an early stage for resolution.
Aid Regional Credit Manager in compilation of required credit control reporting
Ensure actions from business unit meetings are followed up
Ensure accounting for bad debts & provisioning align with accounting standards
What we are looking for:
2-3 years of credit control experience preferably in financial sector
An ability to influence clients (internal and external)
Ability to drive performance and ensure results delivery
Strong relationship skills
Understanding of credit control systems and processes
Qualification preferred in finance or credit management
Understanding of the financial markets preferably
Ability to communicate with colleagues and customers, both written and verbally in the desired languages.
Excellent presentation skills.
Knowledge of SAP and Salesforce advantageous
Applies general knowledge of business, developed through education, to make informed judgements
Provides guidance or outstanding services that directly support or affect results within one functional area
Works within area and uses professional procedures and practices to achieve objectives
Exchanges straightforward information, asks questions and checks for understanding
Free to resolve approach used to address routine professional issues
Identifies and solves sophisticated issues using existing policies and procedures
Understands, interprets and sets personal priorities for reaching goals
Uses general professional or specialized knowledge to solve routine problems
Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area
Skills & Competencies:
Proficient English
Excellent knowledge of MS Excel
Excellent written and verbal communication skills
Excellent Corporate etiquette
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