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Job Description
- We are seeking an experienced Contact Center Agent with a background in retail settings, dedicated to delivering outstanding customer service.
- The ideal candidate will engage clients across various communication channels, resolve issues, drive sales, and contribute to organizational growth.
Job Functions / Responsibilities
- Handle incoming and outgoing calls, emails, chats, and other channels to assist customers.
- Process sales inquiries, and orders, and upsell additional products or services.
- Build strong product knowledge so that you can answer questions at all times
- Processing orders
- Maintain customer information in CRM systems and document interactions for quality assurance.
- Monitor customer communication across multiple channels and provide feedback and coaching to improve service.
- Gather and analyze customer feedback to enhance satisfaction and identify areas for improvement.
- Assist with onboarding new customers and resolve issues in collaboration with other teams.
- Track and update customer interactions in the CRM system to meet team targets.
- Market the Company’s product to Prospective Clients.
Requirements/ Qualifications
- Minimum academic qualification of OND / HND degree in any discipline
- Must be able to communicate effectively in English.
- Previous experience as a contact center agent in a retail store.
- Strong communication skills, both verbal and written.
- Proficiency in CRM systems and customer service tools.
- Ability to multitask, prioritize, and manage time effectively.
- Residency in Victoria Island or its environs.
- Completion of National Youth Service Corps (NYSC).
About You:
- Strong communication and active listening skills.
- Customer-focused and adaptable to various personalities.
- Ability to remain calm and professional under pressure.
- Empathetic, patient, and dedicated to exceeding expectations.
Salary
N80,000 – 150,000 / month, depending on experience.
Other Benefits:
Interested and qualified candidates should forward their CV to: ayok@mophethgroup.com using the job title as the subject of the email.
Note: Only suitable and qualified candidates will be contacted.