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Coloplast develops products and services that make life easier for people with very personal and private medical conditions. Working closely with the people who use our products, we create solutions that are sensitive to their special needs. We call this intimate healthcare. Our business includes Ostomy Care, Continence Care, Wound & Skin Care and, Ur…
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Consumer Sales Specialist (Call-Centre) – Sandton
As a Sales Specialist, you will be responsible for the execution of our Patient Support Programs and Partnership Sales Model. You will proactively engage with new and existing Consumers over the phone and collaborate across functions within the Consumer Care department.
You will be part of the Coloplast South Africa Team and report to the Consumer Sales Team Lead.
Your key responsibilities will be
- Portray a positive company image and engaging in professional and consumer-centric communications with customers
- Execute outbound calls according to defined call protocols, ensure that follow ups are done timeously and all actions and solutions are recorded in the CRM system
- Actively listen to consumer needs and enquiries to determine appropriate action to be taken
- Establish and maintain customer relationships for a lifetime dialogue
- Retain existing consumers through excellent support and high satisfaction levels
- Recruit new customers through direct selling approaches and follow-up on leads
- Related office and administration duties to complete customer care activities
Personal qualifications
- Excellent verbal and written communication skills
- High energy with a passion for solution-driven engagement with consumers
- Successful working in cross-functional teams
- Proficient in Microsoft Office and CRM
Professional qualifications
- Proven track record and experience in a consumer (business to consumer) focused environment, preferably a call centre
- Experience in upselling and cross-selling
- Tertiary qualification is an advantage
- Previous experience in the Health Care industry is an advantage
Method of Application
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