Role Overview:
We are seeking a highly motivated and results-oriented Compliance Specialist to join our team. The ideal candidate will be a proactive and strategic thinker with a deep understanding of our industry and its regulatory landscape. You will play a critical role in ensuring our operations adhere to all relevant regulations and legal requirements, customer complaints, regulatory proceedings and marketing compliance. You will be a key contributor to our culture of excellence and accountability.
Key Responsibilities:
Licensing:
Oversee licensing conditions and codes of practice are adhered to for the licenses held by the company.
Prepare and submit applications for new licenses in regulated jurisdictions, including gathering necessary documentation and ensuring compliance with regulatory requirements.
Monitor compliance to maintain all existing licenses, ensuring all regulatory requirements are met.
Engaging in communication with the relevant regulatory authorities as necessary to represent the company’s interests.
Liaising and maintaining close working relationships with third-party companies involved in the operations of the business’s licenses.
AML:
Review Client KYC documents and complete due diligence checks.
Review unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering.
Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
Drafting of Suspicious Activity Reports for submission to the FIC.
Review enhanced due diligence requests for SOW etc.
Responsible Gaming:
Monitor and identify customers that require interactions for safer gaming.
Communicate safer gaming options to identified clients using provided channels of communication.
Oversee self-exclusion reporting and management of RG processes followed by the customer service team.
Adhere to the policy and procedures for complaints and dispute handling.
Responsible Training for Customer Service team and identified key personnel.
Fraud and Risk:
Respond to escalations of fraudulent activity, investigate and action requests from banks and payment service providers.
Proactively investigate and identify fraudulent activity based on data gathered and trends identified.
Other Responsibilities:
Recognize gaps in existing processes or arising from new regulations and ensure that the correct remedial action is put into place to close the gaps.
Maintain accurate records of all interactions.
Escalate all uncleared queries to seniors timeously.
Remain completely independent and adhere to the confidentiality of the role.
Ad hoc tasks and requests.
Qualifications:
Diploma or Degree, majoring in Compliance, AML or Auditing advantageous.
3-5 years of experience in the gaming industry, specifically in compliance.
Proficiency in dealing with third-party regulators and licensing bodies
Strong understanding of AML/CFT regulatory frameworks.
Skills:
Strong organizational, detailed and methodical approach to work.
Ability to multitask efficiently and manage competing priorities.
Proactive and motivated, with the ability to take initiative and solve problems.
Proficient in Microsoft Office (Word, Excel, etc.).
Able to gather, collate and summarize information from various sources and databases.
Effective written and verbal communication.
Attention to detail, accuracy and number-orientated.
Good knowledge of brand perception and customer experience.
Able to work under pressure.
Strong, assertive and well-organized person.
Strong work ethic and sense of professionalism.
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