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Pepkor has the largest retail store footprint in southern Africa. With 5 470 stores operating across 10 African countries, our businesses include many of the most trusted brands on the continent. Pepkors Speciality division provides central infrastructure to launch new brands, nurture smaller brands and position new fashion and footwear acquisitions. Spec…
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Community Manager – FTC
Qualifications
- Grade 12
- Diploma in copywriting/social media management or related fields
Knowledge, Skills and Experience
- 2-3 years proven experience in social media management, community management or similar fields
- Experience or insight into retail and fashion
- Excellent copywriting skills
- Reliable & motivated
- An in-depth understanding of the social media apps functionalities
- An in-depth understanding of best practice social media management with a specific focus on customer relation.
Key Responsibilities
- Assisting the marketing team to set, plan & implement the social media campaigns
- Responding to customer queries on all platforms within the required timeframe & with the appropriate tone of voice for each brand and accurate information.
- Appropriate escalation of queries/complaints with various stakeholders
- Ensure immersed and seamless brand tone
- Building relationships with the online community & managing positive/negative sentiment
- Finding new opportunities & ideas to increase community engagement
Method of Application
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