Purpose of Job
To provide end-to-end administrative support for injury-on-duty (IOD) claims, ill health case management, and medical incapacity processes, ensuring compliance with relevant legislation and company policies. This role facilitates accurate reporting, effective case coordination, and stakeholder engagement to support employee health and safety.
Key Accountabilities
Case Management and COID reporting
Manage Compensation for Occupational Injuries and Diseases (COID) claims, ensuring accurate and timeous submission to the Compensation Fund and insurers.
Coordinate the completion of employer, employee, and medical provider documents.
Track claim progress, liaising with relevant authorities (e.g., Compensation Fund, insurers, medical practitioners) to ensure efficient resolution.
Support the administration of cases, ensuring compliance with occupational health policies and legal reporting requirements.
Maintain up-to-date records of IOD cases, including medical reports, progress updates, and return-to-work (RTW) status.
Assist employees with COID-related queries, ensuring clarity on benefits, procedures, and claim statuses.
Generate reports on IOD trends, claim outcomes, and associated costs for management review.
Prepare and submit Illness Notification documents to notify the business of identified health risks.
Track the progress of cases, liaising with occupational health practitioners.
Assist in the implementation of reasonable workplace accommodations where applicable.
Facilitate the return-to-work process for employees recovering from occupational injuries and illnesses.
Coordinate Rehabilitation and Functional Assessment (RFA) referrals to assess employees’ fitness for duty.
Maintain close communication with stakeholders (HR, medical professionals, and line management) to ensure smooth reintegration into the workplace.
Reporting & Compliance
Ensure all injury and illness cases are documented in accordance with internal policies and legal requirements.
Generate and distribute regular reports on IOD cases, ill health trends, and rehabilitation outcomes.
Maintain confidential employee health records with strict adherence to data protection regulations.
Assist in audits and compliance checks related to occupational health case management.
Stakeholder Engagement
Act as a liaison between employees, medical service providers, insurance companies, HR, and regulatory bodies.
Provide guidance to employees and managers on IOD and ill health processes, ensuring understanding of rights and obligations.
Required Skills & Competencies
Strong knowledge of COID Act (No. 130 of 1993), Occupational Health & Safety Act, and employment-related health legislation.
High attention to detail and ability to manage multiple cases simultaneously.
Excellent communication and stakeholder engagement skills.
Proficiency in case management software, Microsoft Office (Excel, Word, Outlook), and reporting tools.
Strong problem-solving and decision-making abilities.
Ability to handle confidential and sensitive information with professionalism.
Formal Education
Grade 12
Diploma or degree in Office Administration, Business Administration, Occupational Health, or a related field. (Wish)
3-5 Years experience in occupational health administration, COID claims processing, or case management.
Previous experience in a medical facility, mining, or petrochemical industry will be advantageous.
Required Personal and Professional Skills
TC_Integrate SHE into Business Plans and Procedures
BC_Manages Complexity
TC_SHE Risk Management
BC_Plans and Aligns
TC_Assurance Policy and Procedures
TC_SHE Policies, Procedures and Standards
BC_Decision Quality
TC_Performance Improvement
BC_Action Oriented
BC_Ensures Accountability
Closing Date
7 April 2025
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