Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform.
Read more about this company
Cloud Support Eng. I (MCD)
Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities.
- You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
- You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
- You will act as interviewer in hiring processes, and coach/mentor new team members.
- This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday – Thursday, Tuesday – Saturday or Monday – Friday.
Method of Application
Build your CV for free. Download in different templates.