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Job Description
As a Client Support & Onboarding Specialist, you will be the first point of contact for new clients and play a critical role in their journey with our company. Your primary focus will be to provide exceptional support and guidance during the onboarding process, ensuring a smooth and efficient experience for our clients. Additionally, you will handle ongoing support queries to maintain high client satisfaction.
Key Responsibilities:
- Client onboarding via Zoom calls and ongoing assistance during onboarding period
- Client Support via email, Intercom, and Zoom calls
- Knowledgebase maintenance
Qualifications
- Minimum 2 years of experience in client support, customer service, or a related role.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills and attention to detail.
- Knowledge of Excel