Description
Duties and Responsibilities
Logs and tracks all enquiries and complaints on the system (first line of support).
Handles all general and specific telephonic contact to the Shared Services.
Conducts preliminary investigations.
Receive and capture provident fund claims.
Liaises with relevant parties to resolve complaints.
Provides superior customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
Knowledge / Experience / Skills / Abilities
Ability to withstand pressure and provide the clients/customers with above average services.
Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results.
Must at all times be diplomatic and assertive with customers/clients.
Ability to overcome obstacles, make informed decisions and resolve customer problems.
Ability to work independently and use initiative along with problem solving abilities.
Ability to build strong effective relationships with all stakeholders, i.e., existing clients and potential clients as well as internal stakeholders, i.e., colleagues and management.
Excellent communication skills
Excellent interpersonal and telephone etiquette skills
Must be meticulous in carrying out tasks/instructions with excellent attention to detail.
Good team player
Requirements
Qualifications
Matric (Grade 12)
Labour relations qualification / Financial / Administration Certificate or equivalent advantageous
Knowledge and experience of Funds processing.
Knowledge and experience of handling difficult complaints
Above average verbal communication and listening skills
Customer service orientated behavior towards callers, service providers,
Intermediate computer skills
Click Here To Apply