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Client Service / Operations Liaison Officer at Norrenberger Financial Group

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Norrenberger is a leading, independent financial services group that provides bespoke financial solutions that add value to our individual and institutional clients. Our component companies are licensed and regulated either by the Central Bank of Nigeria (CBN) or the Securities & Exchange Commission (SEC) to provide Investment Banking, Fund Management, Financial Advisory, and Foreign Exchange services to our discerning clientele.Job Description

As a Client Service Officer, you will be responsible for creating an exceptional experience for customers and ensuring prompt resolution of complaints and inquiries.

You will also:

Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
Develop and maintain client portfolios through regular calls and physical interactions, as needed
Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
Inform customer about problems (system failures, market issues) and provide regular resolution updates Escalate customer feedback, processing delays and errors appropriately
Maintain knowledge of new market and regulatory requirements affecting client portfolio / base
Take ownership of customers' issues and follow problems through to resolution
Set a clear mission and deploy strategies focused toward that mission
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Keep ahead of the industry’s developments and apply best practices to areas of improvement.

Requirements

First Degree in Business Administration or a related course
Minimum of five (5) years’ experience in Client Service Management
Financial Services industry experience preferred.


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