Ayara Ibile Limited is a registered start-up Dispatch Logistics and Real Estate Consultancy, Marketing and Management firm. Our focus is to expand our operation across and beyond the city of Lagos.Job Description/Requirements
Responsibilities:
Serving as the main point of contact between clients and the company
Creating plans and strategies to address client's business needs and goals
Scheduling regular meetings and calls with clients to ensure they are satisfied with the products or services
Acting as a liaison between clients and other departments, such as Marketing & sales or management
Providing feedback and suggestions to improve the quality and performance of the products or services
Helping the sales team to upsell or cross-sell additional products or services
Monitoring and tracking relevant metrics, such as customer satisfaction, retention, and revenue
Educating and training staff on customer service best practices and standards
Requirements:
OND in business administration, marketing, or a related field Applicants must have a maximum of Ordinary National Diploma (OND).
Appicants with higher qualification more than OND will be rejected outrightly
Proven working experience in customer service, relationship management, or a similar role
Excellent communication and interpersonal skills
Ability to listen, empathize, and understand customer needs and expectations
Problem-solving and negotiation skills
Knowledge of the industry and the products or services offered by the company
Proficiency in use of computer and phone for communication
A customer-oriented and results-driven attitude
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