At Go Rides, we make your everyday life simple. The hassle-free, fast, and most affordable way to ride with a one-stop solution.About the Role
City Fleet Manager, who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
What you’ll be doing
Managing the strategy for and execution of driver lifecycle events from sourcing to offboarding.
Building and managing a team to build processes for and manage driver lifecycle and performance.
Handling escalations and managing conflict resolutions with our customers.
Planning, processing, and executing approved vehicle purchases through our partner TGF.
Ensuring fleet operations are in compliance with local and state rules and regulations.
Finding ways to cut costs and maximize profits.
Supporting operational driver safety and compliance.
Contributing to the budgeting process from a Fleet Operations perspective.
Liaising with peers within the region & company to share knowledge and optimize operations.
Monitoring driver behavior’s and ensuring a high level of customer service.
Analyzing data to increase business operational efficiency.
Lead deployment and quality of supply chain (i.e. GoRides Driver-partners).
Collaborate with marketing teams to initiate creative local strategies and user growth campaigns.
Recommend improvements to the product models to ensure that products are affordable and attractive to our driver partners.
Focus the team on ensuring DPs hit their KPIs.
Set team KPIs.
What you will need for this position
Preferred degree in Logistics or Mechanical Engineering or Management or on the job experience.
Ideally 6+ years of similar experience in logistics or supply functions in startups
Candidates must have excellent communication skills
Candidates must have strong negotiation skills
Outstanding organizational skills.
Analytical mindset and good problem-solving skills.
Candidates will be subject to analytical test prior to interviews
Candidates must be tech-savvy and datacentric.
Growth mindset to scale up products and new geographies.
Key Metrics
Weekly P&L output – Actuals vs Targets
Weekly Fleet Utilisation % of the fleet – Actuals vs Targets
Driver Full Deposits in hand where relevant by market
NPA %
Monthly Recovery % against fleet size
Cash Collection % against receivables
City Driver Partner satisfaction score
Fleet Safety – Telematics & Cameras
Overall Fleet Growth
Driver conversion vs vehicle ramp up targets
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