Cinema General Manager at Havana Cinema November, 2024

Role Summary:

The Cinema General Manager will oversee all aspects of operations for a multi-functional entertainment venue, including a cinema, a café on the top floor, a restaurant, and a box office. The candidate will ensure seamless customer experiences, maximize profitability, and maintain high operational standards across all departments. They will lead a team of managers and staff, implement effective business strategies, and drive growth through innovative solutions.

Key Responsibilities:

Strategic and Operational Leadership

• Oversee daily operations across the cinema, café, restaurant, and box office.
• Develop and execute business strategies to enhance revenue streams across all departments.
• Monitor and manage operational budgets, ensuring cost efficiency and profitability.
• Ensure compliance with all health, safety, and legal regulations.

Staff Management

• Lead, mentor, and motivate departmental managers (Cinema Operations, Café, Restaurant, and Box Office).
• Recruit, train, and develop staff to deliver world-class service standards.
• Conduct performance evaluations and foster a positive workplace culture.

Cinema Operations

• Manage film schedules, ensure timely receipt of movie keys from distributors, and optimize screening times for maximum attendance.
• Maintain high standards for projection quality, audio systems, and seating arrangements.
• Oversee box office operations, ticketing, and customer service.

Café and Restaurant Oversight

• Collaborate with café and restaurant managers to develop appealing menus and promotions.
• Ensure food quality, hygiene standards, and timely service delivery.
• Drive initiatives to enhance dining experiences and boost customer retention.

Financial Management

• Analyze financial performance, prepare reports, and provide insights to stakeholders.
• Manage inventory and control costs in food, beverage, and operational areas.
• Identify new revenue opportunities, such as partnerships, sponsorships, and special events.

Marketing and Customer Engagement

• Work with the marketing team to promote films, dining offerings, and events across digital and offline channels.
• Develop loyalty programs to attract and retain customers.
• Monitor customer feedback and implement strategies to improve satisfaction.

Facility Management

• Ensure the venue (cinema, café, restaurant, and box office) is well-maintained, clean, and visually appealing.
• Supervise regular maintenance of equipment, fixtures, and IT systems.
• Handle vendor negotiations for supplies and services.

Key Skills and Competencies:

• Leadership and Management: Proven ability to lead diverse teams and drive performance.
• Operational Expertise: Strong background in cinema operations, F&B management, and box office systems.
• Financial Acumen: Experience in budgeting, revenue management, and cost control.
• Customer-Centric Mindset: Exceptional focus on delivering high-quality customer experiences.
• Problem-Solving: Quick and innovative decision-making under pressure.
• Communication Skills: Strong verbal and written communication for effective team and stakeholder interaction.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Hospitality, or related field (preferred).
• Minimum of 2-5 years of managerial experience in cinema, hospitality, or entertainment sectors.
• Experience overseeing F&B operations and customer service teams.
• Proficiency in cinema management software, POS systems, and scheduling tools.
• Demonstrated track record of improving operational efficiency and profitability.

What We Offer:

• A dynamic, creative work environment in a leading entertainment venue.
• Opportunities for professional growth and development.
• Competitive salary with performance-based bonuses.
• Staff discounts on cinema tickets, dining, and special events.