PayTech Group, a leading provider of specialized consulting, analytics tools, spend management platforms, contractor services, and cutting-edge solutions for the cards and payments industry.Primary Role:
Facilitate knowledge transfer of all the Chargeback/Dispute activities associated with Issuer and Acquirer related functions for Client Nigeria
Offer Disputes and Chargebacks input for Client to design their Chargebacks processes
Provide input to training material to be collated and produced by Client Learning and Development Teams
Support with project management activities related to Chargeback/Dispute processes design
Provide guidance on how to access and implement upcoming Mastercard Mandates
Provide guidance on how to change manage new compliance releases.
Exclusion:
Training material and Processes will need to be writted and designed by Client process team or L&D Team.
Target Operating Model Design for Chargebacks is not included and will be a separate project.
Secondary Role:
Manage and monitor project schedules, risks and ensure timely resolution of any issues or deviations from project plans
Coordinate and facilitate project meetings and project status reports with Mastercard and other stakeholders to ensure timely execution of activities
Ensure project documentation is up-to-date, complete, and accessible to all stakeholders
Communicate project progress and risks to stakeholders, including senior management
Build and maintain relationships with project vendors and workstream owners, ensuring their work is aligned with project objectives and deliverables
Ensure project deliverables meet the required quality standards, including conducting final quality reviews and sign-off from the client
Requirements, experience and skills
Bachelor's degree in a related field (e.g., business, technology)
7+ years of experience in Issuing and Acquiring Chargeback operations of a bank/fintech
Extensive experience working on payment product/processes in SSA region
Knowledge of both Mastercard and VISA chargeback activities
Ability to train and create training materials for chargeback activities
Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders
Strong problem-solving & analytical skills, with the ability to identify & manage project risks
Experience managing schedules and resources, with a focus on delivering projects on time to the required quality standards.
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