At Renmoney, we believe finance should be simple, useful and accessible to everyone. That’s what makes us really passionate about leveraging data driven insights to help us understand you better and build useful financial products for your personal and business needs – like convenient loans to help you do more today, savings to keep you on track for your goals and investments that’ll generate more money for you.The position
Renmoney seeks an exceptional Card Chargeback Specialist who will be responsible for managing and resolving chargeback disputes related to card transactions, ensuring compliance with scheme rules and regulations, and maintaining high-quality records.
The ideal candidate will have experience in chargeback management, excellent analytical skills, and attention to detail.
Responsibilities
Manage and resolve chargeback disputes related to card transactions
Investigate and respond to chargeback notifications from schemes, banks & other financial institutions
Collaborate with internal teams (e.g., Customer Support, Fraud) to resolve chargeback issues
Ensure compliance with scheme rules and regulations (e.g., chargeback timeframes, documentation)
Maintain accurate records of chargeback disputes and resolutions
Develop and implement process improvements to enhance chargeback management efficiency
Meet daily/weekly/monthly chargeback resolution targets
Requirements
6+ years of experience in chargeback management & dispute resolutions
Strong understanding of card payment processing, chargeback procedures, and scheme rules
Good relationship management of both internal & eternal customers
Excellent analytical, problem-solving, and communication skills
Ability to work under pressure, meeting deadlines
Have an in-depth knowledge of the different chargebacks ’platforms
Must be abreast with industry trends as it relates to dispute and chargebacks
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