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Set in some of South Africas most naturally beautiful settings, our hotels & resorts awaken the spirit of adventure in guests and visitors alike, whether travelling for business or leisure. ANEW Hotels & Resorts is a family driven company that currently owns and manages 14 properties across regions of Gauteng, KwaZulu-Natal, Mpumalanga, Western-Ca…
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Central Reservations Agent (Gauteng, Centurion)
Minimum Requirements
- Proficient in Opera
- 2 years experience as a Reservationist/Receptionist
- Tertiary qualification in Hospitality/Tourism would be an added advantage
- Excellent communication skills
- High level of customer care
- High degree of self motivation and ambition
Duties and Responsibilities
- Ensure quotation and queries and tended to within a timely manner, striving toward 1 hour turnaround time.
- Telephonic follows ups with potential bookers, resulting in at least 10 follows up a day.
- Convert at least 20 confirmed bookings per day.
- Maintain guest profiles by assisting with profile merges.
- Managing CRO telephone lines, ensuring that all incoming calls are answered within 3 rings.
Method of Application
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