Responsibilities:
Provide support, assistance and resolution in line with the iStore trading hours
Achievement of targets
Adherence to contact centre processes and procedures
Handle complaints, answer queries and provide support and general information
Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
Technical support: Resolving technical issues telephonically and possibly researching technical issues
Status queries: Assist customers with queries on all repairs in progress
Call logging all incoming telephonic requests
Customer service
Requirements:
Matric Certificate
South African ID
At least 1 year of experience in a Call Centre
Key Attributes:
Professional
Friendly
Confident
Empathetic
Good verbal and written skill
Good Telephone etiquette
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