Make calls and manage incoming call
Handle complaints, provide appropriate solutions & alternatives within the time limits, follow up to ensure resolution
Contacting customers daily/weekly and informing them of their overdue draft
Following up with customers daily/weekly on previous payment redemption date
Advising customers on the best payment options and negotiating suitable payment plans.
Minimum of OND / HND / B.Sc qualification with 0 – 2 years work experience.
Strong Written, Communication and Negotiation Skills.
Ability to collaborate with a team in a fast-paced environment.
Attention to detail and strong Listening skill.
Must have an Android Phone.
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