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QUALIFICATIONS, EXPERIENCE, COMPETENCIES & SKILLS:
- 3-year Degree/ Diploma in Business Information, Information Technology or equivalent qualification;
- Internationally recognized IT certifications such as MCSE, MCITP, and ITIL will be an advantage.
- 4 years’ experience in the IT field
- A strong working knowledge of IT operating systems, Coding application, business process flow application (Visio) and software testing, use case software, JIRA, SharePoint, Power BI, Tableau
- Familiar with SDLC methodologies, such as Agile, Scrum, or Waterfall
- Literacy in Microsoft Office Computer Package
- Hands on experience of installing IT hardware and software.
- Ability to travel
- Flexibility and ability to work over time
- Technology driven and systems based
- Analytical thinking and acute trouble shooting and fault finding abilities
- Strong communication, customer care and numeric skills
- Excellent Writing Skills
- Excellent time Management Skills
- Ability to Travel and work late hours as and when required by the business
- Customer Management System software (Preferable)
- Projects Management
- Own transport
- Ethical & Professional
- Interpersonal skills
- High level of integrity and professionalism
- Honesty and diligent attribute
- Work in team-oriented environment
- Ability to work well under pressure with high level of drive
- Ability to work irregular hours and adapt to changing schedules
BEHAVIOURAL DIMENSIONS REQUIRED:
- Brand leadership
- Positive influence capabilities
- Independence
- Precision
- Cognitive application of coherent principles
- Confidentiality
KEY PERFORMANCE RESPONSIBILITIES
- Managing application updates and security.
- Participating in the documentation of business requirements, user acceptance testing, and software deployment.
- Implementing and supporting cybersecurity measures.
- Providing support for all IT projects.
- Analyse business processes and recommending improvements.
- Enhancing training and operational procedures to boost efficiency and productivity.
- Working directly with clients to understand business needs.
- Creating and presenting reports to the executive team and shareholders.
- Overseeing implementation projects from start to finish.
- Utilizing data analysis tools to identify impactful insights.
- Providing 2nd and 3rd line support for application system issues.
- Maintaining a register of IT equipment and related documentation.
- Assisting the CIO with IT intern mentorship and skills transfer.
- Monitoring and resolving reported issues on SETA IT systems.
- Preparing documents for training, meetings, or events as required by the CIO.
- Extracting reports for system monitoring as requested by executives.
- Ensuring approved documents are accessible online to all FP&M SETA users.
- Performing daily checks on IT systems to address potential issues proactively.
- Regularly checking the IT systems in Durban and Cape Town offices.
- Maintaining an updated software inventory and ensuring all software is licensed.
- Facilitating IT induction programs for new users.
- Performing advanced troubleshooting before escalating issues to third-party providers.
Please specify the position reference number BSS/SEPT2024 in the subject line.