Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Role Purpose/Business Unit:
- Responsible for the delivery of Business Improvement Opportunities linked to the Achievement of budget and key customer service , audit , financial outcomes.
Your responsibilities will include:
- Identifying, developing, and implementing necessary process improvements for key initiatives.
- Creating and implementing process metrics, reports, and control points (Track , monitor and measure projects implemented)
- Proactively identifying and carrying out root cause analysis of the problem.
- Logically and accurately map business process steps according to defined standards and maintain existing refinery processes and documentation.
- Collaborating with other stakeholders to ensure achievement of goal
- Assisting in compiling Business Requirements for systems and performing UAT.
- Driving process adoption & compliance with end users.
- Keeping a systematic approach to coordinating and managing process and system change definitions and implementations.
- Application of industry related methodologies and frameworks such as design thinking
- End to End business and customer journey design
The Ideal Candidate for this role will have:
Must have technical / professional qualifications:
- Matric Certificate Computer literacy (Advanced word and Excel)
- Relevant B degree (Information Systems, BA, Soc Science , Bcomm)
Core competencies, knowledge, and experience:
- 2-4 years Business Analysis experience, Process Improvement, Customer Journey Management
- Must have an affinity for data
- Detailed orientated
- Ability to start and finish tasks
- Strong Planning and organisational skills
- Previous insurance experience would be an advantage
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies