Job Description
The role of the Business Intelligence Analyst is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business departments.
JOB RESPONSIBILITIES:
You must have the ability to create both standardised and custom reports, analyse the data within and report to the business department on the findings.
Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs.
Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
Projects will range from small, distinct pieces of work to long term program engagements
You will be expected to deliver quality work on your assigned projects
Work with business stakeholders to determine their business information needs and determine the right approach for collecting & presenting data as well as which analytical tool is required.
Assist with data collection and processing procedures considering the business requirements and data relationships.
Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings answer the business questions and are accurate.
Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions.
Initiate and drive continuous improvement of all performance reporting in order to better manage the business.
Provide direction regarding patterns, trends, and market analysis to drive business decisions.
Writing relational and multidimensional database queries
Building, implementing and supporting the BI solutions
Assist in problem resolution to the team through problem research
Your goal will be to build efficient solutions that solve business challenges in a fast-paced environment
You will be working with business to understand requirements and deliver solutions
You will be required to research new technologies from time to time, specifically where they relate to the strategic direction of the business, or a current project
Translate business needs to technical specifications and deliver on the output
Debugging, monitoring and troubleshooting solutions
Analytical mind with a problem-solving aptitude
You will also be required to perform administrative and other ad-hoc functions as and when required by the team
MINIMUM REQUIREMENTS:
Matric / Grade 12
Bachelor’s Degree (Preferred) or Gen Man 5 (Qualification)
Call centre
Minimum of 3 years of experience as an Business Intelligence Analyst or similar position preferred
Accounting/Finance experience preferred
Familiarity with reporting in sales, marketing and other operational departments
Experience in working with the following tools:
Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
MySQL
R / Python
Expert capability in Microsoft Excel
Knowledge of business processes and functional areas
Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
Experience in estimating solution development and delivering solutions against those estimates
SPECIFIC SKILLS REQUIRED:
Strong written and oral communication
Excellent analytical skills
Strong organisational skills
Comfortable in a fast-paced, ever-changing environment
Strong interpersonal skills with the ability to build and maintain professional relationships
BEHAVIOUR AND COMPETENCIES REQUIRED
Enjoys working independently as well as within a team environment
Ability to coordinate and manage simultaneous data requests
Problem solving and follow through
Pragmatic and thorough
Self-starter who takes ownership
Outcomes orientated
Adaptability and flexibility in deliverables
Able to work under pressure
Proven abilities to take initiative and be innovative
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