Purpose Statement
To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting.
Experience
Minimum:
No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
Some client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
Basic calculations
How to engage with people
Clarity and understanding of own aspirations, being ambitious and keen to learn.
Ideal:
Knowledge of bank branch environments
Knowledge of Capitec Bank products and business processes (internal)
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Interpersonal & Relationship management Skills
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