Responsibilities:
Support the CEO: Hotels Division in the oversight of hotel operations, including guest services, housekeeping, food & beverage, and maintenance.
Monitor and analyze operational performance metrics to identify areas for improvement.
Ensure compliance with company policies, industry standards, and government regulations.
Collaborate with Hotel General Managers to maintain consistent service excellence across all properties.
Assist in the development and implementation of operational strategies to maximize profitability and enhance the guest experience.
Lead and inspire teams to achieve operational goals and uphold the company’s values and standards.
Manage budgets, monitor expenses, and ensure cost control without compromising quality.
Oversee staff training and development programs to ensure skill enhancement and alignment with company objectives.
Conduct regular site visits to all hotels to ensure consistency and quality.
Act as a key point of contact for resolving operational challenges and emergencies.
Assist in the recruitment, training, and development of hotel staff
Qualifications:
Grade 12 or equivalent qualification
A tertiary qualification in Hospitality Management, Business Administration, or related field is essential
Driver's license and own reliable motor-vehicle required
Proven experience in a similar role within a hotel environment (minimum 5 years)
Strong understanding of hotel operations and industry best practices
Exceptional leadership, communication and interpersonal skills
Proficiency in Microsoft Office and hotel management software
Strong organizational and time management skills
Knowledge of budgeting and financial analysis
Ability to work well under pressure and handle multiple tasks simultaneously
Flexible schedule, including weekends and holidays (5.5 day working week)
Ability to multitask and thrive in a fast-paced, dynamic environment.
Willingness to travel frequently and be away from home for an extended period of time.
A passion for delivering exceptional guest experiences.
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