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Assistant Housekeeping Manager at Marriott International, Inc.

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Job Summary

  • Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. 
  • Position works with employees to clean and maintain guestrooms and public space. 
  • Completes inspections and holds people accountable for corrective action. 
  • Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Core Work Activities
Managing Housekeeping Operations and Budgets:

  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service:

  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.

Candidate Profile
Education and Experience:

  • High School Diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

  • 2-year Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


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