iFitness Center Ltd commenced operations in May 2015 providing best-in-class fitness services in Lagos, Nigeria.
At iFitness, we don’t only push you towards your fitness goals; you wake up each day “looking good & feeling good”.
If we are to advise you; our Rule 1 is: Don’t Join a boring gym!
We’ll not only engage you with over 40 fun group classes per month; we also become your fit-friends from day 1. What are your goals? Body Building, Weight Management, General Fitness or you just want to build those Glutes? LOL! Never mind; we’ve got you covered!Nature & Scope of Position: Oversee the operational efficiency of 3 to 5 branches.
Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
Improve operational management systems, processes, and best practices.
Ensures area processes remain legally compliant.
Formulate and execute area operational objectives.
Examine financial data and use them to improve profitability.
Ensure all targets of the area/region are met.
Perform quality controls and monitoring activities.
Supervise and mentor staff
Qualification & Experience:
BSc/HND or MSC/MBA in any social science or equivalent course.
Minimum of 7 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality and Insurance
At least 7 years leading teams.
Experience in leading high end retail businesses (added advantage)
Proven track record of achieving operational efficiency.
Exceptional customer service & Problem-solving skills.
Excellent interpersonal communication skills, both verbal and written
Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.
Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.
Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness,
Excellent Customer Service
Team Management & Leadership
Problem Solving – Conflict & Confrontation Management
Ownership Mindset – Owner/Operator Mentality
Financial Acumen: the ability to understand and interpret financial statements and ratios.
Coaching Skills: Ability to grow and manage people.
Managing Up: the ability to have tough conversations with management and hold people accountable.
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