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Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist person on the basis of need, regardless of creed, ethnicity or nationality works through local church and non-church partners to implement its programs, therefore, strengthening …
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Job Summary:
You will provide service in the day-to-day delivery of responsive, effective, and efficient administrative and ICT activities in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will provide consistent and high-quality service and contribute to the proper stewardship of resources to help ensure operational effectiveness in support of high-quality programming.
Roles and Key Responsibilities:
ADMIN:
- Facilitate communication with all units of the organization and external stakeholders as relevant. Send/receive and distribute all incoming and outgoing mail/faxes/letters/documents.
- Provide specialized administrative transactions and processes (e.g. translate, type, proofread, and/or format documents; record and transcribe meeting minutes; draft simple correspondence messages).
- Prepare transactional documents in support of general operations processes and support coordination of transaction processing (e.g. payment requests, update payment tracker, travel authorizations, travel advances, visas, etc.).
- Compile data, perform data entry and data verification in relation to general administration processes (e.g. various contact lists, employee leave balances, staff attendance reports, Vehicle Log Sheets review, visitors’ welcome packages, etc.).
- Support travel and logistics arrangements for staff and visitors. Schedule and coordinate appointments. Provide logistical and communication support to event planning activities.
- Support implementation of property management processes, such as property receipt and distribution, property labeling, physical counts, etc.
- Prepare and share utility reports (e.g. monthly generator usage report, office space allocation reports, etc.)
ICT:
- Aid in the installation, configuration, and updating of software applications on computers and other devices
- Ensure software installations adhere to organizational policies.
- Assist in performing routine maintenance tasks on computers printers, scanners and other hardware devices
- Act as frontline support for troubleshooting system faults in the office and not fail to escalate such problems to the service desk, ICT officers, or ICT manager.
- Ensure regular update of ICT inventory for the office
- Assist in the setup of New PCs for new and existing staff
- Monitor network performance and give accurate reports on it to the ICT manager
- Carry out other ICT related functions as may be instructed by the ICT manager
Required Languages -English and Hausa
Travel – Must be willing and able to travel up to 25 %.
Knowledge, Skills and Abilities
- Good time management skills with ability to work on multiple tasks
- Strong customer service orientation with good communication and interpersonal skills
- Proactive, resourceful, solutions oriented and results-oriented
Preferred Qualifications
- Experience with typing/word processing, data entry into online databases and forms, and working with various office equipment.
- Experience in MS Office package (Excel, Word, PowerPoint, Visio) and information management systems. Proficient in Word.
Supervisory Responsibilities (if none, state none)
Key Working Relationships:
Internal
Head of office, Procurement team, Admin team, Finance team, NE operations team, Fleet team, Country Program Global People Resource, NE program team, Cleaners, Security Guards.
External
Implementing partners, State government officials, Local government officials, Other INGOs, UN Agencies, Traditional institutions, religious leaders.
Basic Qualifications
- Higher National Diploma/BSc/BA.
- Professional diploma/Certificate or courses in Administration and or ICT preferred.
- A minimum of Two years’ experience working in an office environment in a clerical or administrative role. Experience with a local or international NGO a plus.
- Additional education may substitute for some experience.
Agency Competencies (for all CRS Staff):
- Personal Accountability – Consistently takes responsibility for one’s own actions.
- Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust – Shows consistency between words and actions.
- Collaborates with Others – Works effectively in intercultural and diverse teams.
- Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
- Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
- Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
- Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
