Your duties would include, but not be limited to:
Tenant & Owner Enquiries:
Handling tenant queries and ensuring they are attended to in a timely manner
Log and follow up on any maintenance issues on behalf of the owners
Manage maintenance deposits and refunds
Respond to emails within 24 hours in a professional manner
Lease Renewals:
Ensure that all renewals are done timeously and if a tenant is not renewing, ensure there is enough notice to fill an apartment
Draft lease agreements ensuring all relevant information is reflecting
Sending out terms and conditions and ensuring to receive appropriate signed documentation
Coordinate renewal inspections
Compile and give renewal packs with a completed checklists to the rental manager
Ensure that tenants are being charged the correct rentals and top up deposit by timeously providing any changing information to the financial team.
Saving all signed documentation to the correct folders
Filing Vacant Apartments / Inspections Process:
Once a mandate form/notice has been received from an existing tenant, one must ensure to mark the property vacant on the relevant platforms and that the advertisement is posted on the websites.
Respond to any advertisement queries that come through
Give landlord the relevant feedback weekly ensuring that they are aware of what is going on with the property
Arranging viewings with tenants and the viewing administrator calendar
Submitting and processing application forms
Managing the application process from start to finish
Setting up and coordinating ingoing inspections
Manage the inspections process (in, out, pre-out and routine) and ensuring that it is done accurately
Keeping records of all inspections
Ensure deposit refund report is kept up to date and that all refunds are paid within a timely manner
Requirements:
Qualifications:
Relevant tertiary qualifications advantageous
Experience:
Relevant administrative experience
Background and knowledge of property and/or rentals will be advantageous
Skills and Attributes:
Computer literate (Google Docs Advantageous)
Customer service orientated
Strong verbal and written communication skills to effectively interact with landlords, tenants, and other stakeholders
Providing exceptional customer service
High accuracy and attention to detail ensures that all lease terms are documented correctly
Able to perform in a fast working environment
Deadline oriented
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