Responsibilities:
The Acquisitions agent is responsible for sales and lead conversion targets
Marketing of Tracker to both existing and new customers
Scheduling fitments of Tracking units
Follow up on outstanding leads and/or queries
Handle inbound and make outbound calls according to campaigns
Demonstrate excellent knowledge of product, service offerings and systems
Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
Selling of value added services
Provide constant feedback to intermediaries, management and other departments regarding status of leads
Ensure quality benchmarks are achieved
Manage time and workloads to ensure that deadlines and targets are met
Align own behaviour with Trackers culture and values
Ensure achievement of own performance requirements
Skills and Competencies:
Selling skills (objection handling & negotiation)
Customer centric
Attention to detail
Deadline and results driven
Initiative
Teamwork
Judgment/Problem solving
Tolerance for stress
Interpersonal and communication skills
Influencing
Job Requirements:
Matric
Minimum 1 year previous call centre experience in a sales environment is essential
RE 5, 120 FAIS credits advantageous
MS Office knowledge (Basic or Intermediate Excel)
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