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Vox is a leading telecoms operator, providing voice, data and collaboration services to the southern African market. The Group competes in both the business and consumer sectors and has offices in Johannesburg, Pretoria, Durban, Cape Town and Port Elizabeth as well as in Windhoek, Namibia. Vox, established in 1998, has established itself as one of the maj…
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Account Manager
What You’ll Be Doing:
- Client Satisfaction and Retention: Cultivate trust and strong partnerships with clients to encourage repeat business and long-lasting relationships.
- Efficient Sales Operations: Ensure accurate processing of quotes, orders, and invoices, contributing to operational excellence.
- Revenue Growth: Support sales initiatives to meet or exceed revenue targets by managing accounts proactively and identifying upselling opportunities
- Identifying Opportunities: Spot potential for upselling and cross-selling to maximize client value
- Tracking Performance: Analyse client needs, monitor key metrics, and provide insightful reports.
- Collaborating for Success: Work closely with sales, marketing, and customer service teams
- Solving Challenges: Act as the first point of contact for clients, addressing concerns and ensuring satisfaction
Who You Are:
- A customer-focused professional with experience in account management or sales.
- Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.
- 3-5+ years in sales, account management, or business development, preferably in the communications sector.
- Proficiency in CRM tools and Microsoft Office Suite, understanding of the communications sector, strong communication and negotiation skills, excellent organizational and problem-solving abilities, and adept at managing multiple tasks simultaneously.
- A strong communicator and negotiator with a passion for relationship-building.
- Goal-driven, proactive, and always looking for growth opportunities.
Method of Application
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