Purpose Statement
To support with the day to day running and maintenance of portfolios by providing a central office-bound contact point for customer service queries/ requests, administration assistance and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio on a daily basis against set parameters/ conditions.
Experience
Minimum:
At least 5 years, of which 1 year should have been spent in the Business Banking environment.
Experience in preparing and motivating Credit applications is essential
Qualifications (Minimum)
Diploma in Commerce or Banking
Qualifications (Ideal or Preferred)
Bachelor's Degree in Banking or Commerce
Knowledge
Minimum:
The features, benefits and value propositions of respective company product/service offerings.
General banking practices and procedures.
Understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. .
The Financial Intelligence Centre Act (FICA).
Administration processes and procedures pertaining to Business Banking transactions.
Client relationship management and service principles.
Ideal:
Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
Capitec/Business Bank systems and processes
Skills
Communications Skills
Negotiation skills
Problem solving skills
Analytical Skills
Planning, organising and coordination skills
Conditions of Employment
Clear criminal and credit record
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