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We design, develop and implement unified software solutions for the financial services industry. Whether you’re trading on global financial markets, managing investments, providing mortgages or helping your clients plan their financial future, you can rely on our software, and our team, to deliver real outcomes for your business and your clients. Our …
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Implementation Specialist
Your objectives and responsibilities will focus on…
- Implement and configure trading and market data software to meet client business requirements, ensuring alignment with company standards and best practices.
- Serve as the escalation point for complex implementation and support-related queries, providing expert guidance and solutions.
- Establish and document best practices for production implementations, creating detailed documentation to support ongoing use and training.
- Mentor and train fellow team members on product knowledge, implementation techniques, and best practices.
- Collaborate closely with internal stakeholders, including product development, support, and sales teams, to ensure successful solution delivery.
- Drive change management efforts at client sites to ensure full adoption, utilisation, and maximum value of the Iress software products.
- Provide clear and consistent communication with stakeholders throughout the implementation process, using prescribed tools and processes.
- Manage time effectively, prioritising tasks to maximise productivity and meet project deadlines.
- Stay current with product and market knowledge, sharing insights and expertise with the team to enhance overall performance.
- Demonstrate attention to detail and a risk-averse approach when making changes in production environments to ensure stability.
- Provide post-implementation support, including troubleshooting and resolving any issues that arise.
- Take an “all hands on deck” approach during severity 1 or 2 incidents, ensuring rapid and effective response.
To be successful in this role you will have…
Qualifications and Certifications
- Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field (preferred)
- Experience in software implementation, preferably in the fintech or trading/market data industry
- Strong knowledge of trading platforms, market data systems, and related technologies.
- Industry specific Certifications
Professional Skills
- Change Management : Develops and implements processes to ensure successful adoption of changes, and engages stakeholders throughout the change lifecycle.
- Software Configuration: Configures software applications according to client requirements and ensures alignment with best practices.
- Stakeholder Relationship Management: Manages stakeholder relationships, ensuring that communication is clear, consistent, and aligned with project goals.
- Problem Management: Provides expert-level troubleshooting and resolution of complex issues, ensuring minimal disruption to client operations.
Method of Application
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