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Job Summary
- Are you currently responsible for the administration and reporting of all Custody and Trustee-related transactions within an Investor Services Operations function? If yes, then we are looking for an Operations Administrator who will play a crucial role in processing, monitoring, and reporting all Custody and Trustee-related transactions within our Investor Services Operations function. To ensure seamless execution while maintaining compliance with regulatory requirements.
Job Description
Your key responsibilities will include the following:
Operations:
- Administer all transactions relating to AIS products and services.
- Identify and drive operational efficiency.
- Monitor all transactions to ensure that the required standards of work are met during execution.
- Ensure all transactions are executed within the relevant cut-off times.
- Adhere to defined quality standards and standard processes to avoid risks to the bank through effective and efficient monitoring of transactions.
- Escalate all issues that cannot be resolved to the Team Leader and Operations Manager immediately. eg: potential losses, client claims.
Risk Management and Compliance:
- Identify and escalate real and potential risks to the Operations Manager.
- Design and implement risk reduction, mitigation and avoidance measures to address potential or identified risks
- Maintain a good understanding of all governance applicable to AIS Operations
- Comply and adhere to all internal audit and compliance requirements.
Collaboration and Relationship Building:
- Develop and maintain networks within the Absa Group across operational areas.
- Maintain high personal visibility with crucial influencers within the bank and externally promoting the credibility of self and the business’s growing capabilities.
- Maintain an excellent understanding of technical expertise and remain up to date with relevant market knowledge.
Customer Service:
- Ensure that the team delivers Excellent Service to all clients within agreed SLAs, by monitoring performance and tracking daily queues
- Meet customer needs through the effective and efficient resolution of customer queries.
Send in your application if you have the above experience and meet the below requirements:
- Diploma / Certificate NQF level 6
- 5 years or more Custody Operational Processing experience
- Knowledge of regulatory and statutory requirements: Strate Rules
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)