Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria.
We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney.
We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers.
Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments.
We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.Job Description
To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound) to understand their individual needs and position a solution (product). Cross sell the bank’s products and services to both existing and new customers
(onboarding). To effectively support and deliver excellent service to Personal clients and manage client attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, engage clients to drive awareness of our Customer Value
Proposition to drive customer entrenchment.
Qualifications
Minimum of First Degree
Minimum of 1-2 yearsin depth knowledge of the personal clients and their Financial needs and expectations.
Knowledgeable in the area of cross sell , customer centric and service oriented to deliver excellent and consistent service to clients.
Behavioural Competencies
Convincing People
Providing Insights
Generating Ideas
Making Decisions
Technical Competencies
Customer Understanding
Product Related Systems
Product Knowledge
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