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The vision of the FAIS Ombud is to be an independent, effective and trusted alternative dispute resolution office for complaints arising from the provision of financial services. Our mission is to promote consumer protection and enhance the integrity of the financial services industry by the fair and expeditious resolution of complaints, informally and fr…
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Job Description
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud offices are in the east of Pretoria in Gauteng.
In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme. This structured programme is specifically designed to produce a pipeline of competent trainee entrants to the labour market.
Duration – The duration of the programme is twelve (12) months.
Number of Graduates – x4 (four)
Roll out of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to relevant Departments and exposed to various competency-based training during the duration of the twelve-month programme.
Benefits of the programme:
- Exposure to working in a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
- Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
- Training on the financial planning process, insurance, investments, retirement planning, financial services legislation and drafting.
- Opportunity to be part of an established statutory office and a Mentorship Programme.
Requirements:
- Human Resources Graduate Trainee x2 – Human Resources Management Diploma (NQF 6) or Degree (NQF7).
- Client Care Graduate Trainee x2 – Office Administration Diploma (NQF 5/NQF 6)
Additional Requirements for application:
- South African citizen with a valid South African Identity document.
- Passion for public service and an interest/desire to work in the Financial Sector.
- Strong academic background and high levels of integrity.
- Must be able to work in a stressful environment, willingness to learn and work extra hours.
- Energetic, self-driven and deadline driven.
- Must be computer literate.
Applications can be sent to [email protected] by no later than 28 June 2024, clearly indicating the position you are applying for in the subject line. All applications must include an academic transcript. Inquiries may be directed to Ms. Livhuwani Thavhanyedza at 012 762 5000.
Interested and qualified? Go to FAIS Ombud SA on www.faisombud.co.za to apply
