Old Mutual Nigeria consists of a Life Assurance and Short-Term Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.Job Description
This role is individually accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. Technical knowledge is limited to some products and or processes.
Descriptor
Follows standardised processes and provides administrative support in line with normal business functioning.
Delivers on daily production standards and adheres to service and quality standards.
Provides an indirect service to customers and intermediaries.
Responds to immediate requirements within procedure.
Uses standard administrative techniques to co ordinate own work.
Product and process knowledge in different areas may differ but basic skills remain the same.
Technical knowledge is limited to some products and or processes.
Ability to use Policy administration to process required work within SLA
Ability to assess proposal for underwriting purposes
Key Result Areas:
Documentation Processing
Responds to immediate administrative requirements within procedure.
Follows standardised processes and provides administrative support in line with normal business functioning.
Delivers on daily production standards.
Uses standard administrative techniques to coordinate own work.
Personal Effectiveness
Accountable for service delivery through own efforts.
Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.
Quality Assurance
Performs quality checks on own work.
Adheres to service and quality standards.
Qualifications and Experience
A first degree or its equivalent
Excellent communication skills (verbal and written)
Interpersonal and time management skills
Good knowledge of MS packages (Especially MS Word, MS Excel, PowerPoint and Outlook)
Experience of 1 to 3 years in the financial sector or related field is an added advantage
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