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MAIN PURPOSE OF JOB:
The monitoring of communication and surveillance devices and to dispatch the necessary resources to process the situation quickly & efficiently. This work is done via the use of radio networks, telephones, mobile & PC devices, as well as devices for overwatch CCTV and LPR camera monitoring – to prevent and/or respond to any incidents requiring security intervention. To communicate fluently, clearly, and professionally with the client-base and internal and external resources covering the client patrols, our responses, and third-party emergency services.
QUALIFICATION & EXPERIENCE
- Matric
- Grade C Minimum
- Excellent Communication skills
- Literate in English (Written & Verbal)
- Must have report writing skills
- Telephone etiquette
- Computer Literate
- Call Centre / Control room background – environment
Key Performance Areas:
- Computer Literate (MS Office, Excel, PowerPoint)
- Listener experience essential
- Ability to work shifts
- Good interpersonal skills to be able to deal with clients at all levels
- Good communication skills (speak & write)
- Ability to handle pressure
- Able to work independently
- Prepared to work overtime as required